Nokia, a leader in wireless telecommunication infrastructure, wanted a way to make their telecommunication operators more efficient by providing them with simple and quick access to critical troubleshooting information through a 'digital assistant'. As a result, Nokia developed MIKA or Multi-purpose Intuitive Knowledge Assistant.
When Nokia engaged with Precocity, MIKA's back-end infrastructure had already been developed. MIKA is powered by AVA, Nokia's cognitive services platform, and Precocity was brought on to design and develop an intuitive and interactive user interface for MIKA in the form of a chatbot mobile application that acts similar to Apple's Siri or Amazon's Alexa, but specific to the telecom industry.
By providing automated voice-dictated assistance to engineers, these highly skilled users can focus and spend their time on more critical tasks. In fact, Nokia has determined that using MIKA could provide more than one hour of productive time back to users. MIKA leverages Nokia's vast telecom knowledge base of information and best practices to provide quick and accurate information that helps engineers optimize network quality.
"Finding the right information is a daily challenge for telco engineers tasked with boosting network quality. MIKA taps into the power of the Nokia AVA platform to provide quick and accurate answers, avoiding time wasted on fruitless searches. MIKA is customized to support the specific needs of telecoms, and can deliver recommendations based on experience from networks around the world."
Igor Leprince, head of Global Services at Nokia
The MIKA mobile app is available on both the iOS and Android mobile platforms, but is only available to Nokia personnel and is not available on either the Apple App Store or Google Play Store.
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